Delivery and Returns
You are fully responsible for all shipping and handling charges on items purchased. You can choose to pick up personally or use a delivery service of your choice. We can also recommend a reliable and affordable 3rd party logistics person to assist you with delivering your purchase.
We try to meet all delivery timelines, but sometimes there may be delays from their end due to unforeseen circumstances, faulty bikes/vehicles, vehicle arrests by road agencies, accidents, flood, holidays, weekend structure, bad weather, etc.
If you’re experiencing any problems with your delivery, please let us know immediately and we’ll do our best to help you.
Note that all items purchased as stated on all of our platforms cannot be returned. Most items are preloved and may therefore have normal signs of use and cosmetic wear. Any other defect will be clearly stated in our captions.
If an item must be returned due to non-disclosure of any defect on our part, returns must be made within 24 hours before the refund process is initiated. All returned items must be sent in their original condition and packaging.
Once we have confirmed your returned item is in the same condition it was bought, refunds for the full amount of goods purchased (exclusive of delivery fee) are processed within 48 hours.Please have your order number and details handy for refunds. Your refund will be credited back to the same payment method used to make the original purchase on the Site.
Goods damaged in transit cannot be returned, the logistics company is held responsible for damages.